FitDel - Fitness Delivered BBB Business Review

How to Rent Fitness Equipment
in Austin, San Antonio & Waco

Pick Point

All the Details About Renting from FitDel

Club Quality Fitness Equipment

FitDel exclusively rents commercial and light-commercial fitness equipment. In laymen's terms this equipment is the same high quality, heavy duty equipment you would expect to see in gyms, hotels and homeowners associations. Our equipment feels rock solid and operates smoothly, unlike the residential level equipment you'll find at sporting goods stores. We firmly believe that high-quality equipment provides better and more enjoyable workouts. And the more you enjoy your workouts the more you'll do it and the better you'll feel.

5 Star Service!
5star Google

For the over 5 years we've exclusively received 5-Star ratings on Google, Yelp, Facebook and the BBB. We also have an A+ rating on the BBB. Check out our rave reviews here. If that sounds like we're bragging... yep, guilty as charged! We take serious pride in providing the best customer service you've ever received - anywhere!

We want to hear this from Everyone we take care of. "I cannot say enough about this place! Fast, efficient true customer service. No haggling just good ol fashioned do what's right the first time for the customer." Norma Z. We've taken care of A-list celebrities and we firmly believe that's the same service we should provide to everyone.

30-Day Satisfaction Guarantee

We understand ordering online can be scary. It scares us sometimes too. However, we want you to feel completely comfortable with renting from FitDel. We believe in concierge service and we believe in doing the right thing. IF for any reason, during the first 30 days, you are unhappy with the fitness equipment you picked we will swap it out for something else (no delivery fee) OR we will take it back (No Early Termination Fees, No Pickup Fees). While stress burns calories, it's a whole lot better to do it working out on equipment you love! We're dedicated to making your home gym stress free.

Delivered & Installed

You DO NOT have to move anything yourself. You DO NOT have to assemble anything yourself. Our experienced technicians take care of everything. We believe in Concierge Service and our 5-Star ratings on Google, BBB, Yelp and Facebook back up that claim. Just let us know where you want it and we'll take care of everything else. As stated above, typical delivery and installation is $75. Delivery is cheaper for lighter equipment such as spin bikes, rowers, and as you'd expect, it's higher for heavy equipment such as treadmills and full gym packages. We keep delivery charges as low as possible.

All Service & Maintenance is 100% included

Exactly what it says. Your monthly rental is all you pay. There are NO additional fees for service calls or maintenance. IF anything goes wrong with your equipment, we will swap it out or repair it at your location. We pride ourselves on concierge service and taking care of our clients! In the unlikely event that there is an issue with your equipment, we will get it fixed as soon as possible. Our goal is to have you back to working out the next day.

Change your mind? Change your Equipment! AKA - Keep It Fresh!

One of the biggest advantages of renting is you can change equipment anytime. We want you working out and enjoying fitness. If you decide you want to swap out an elliptical for a treadmill - Do It! If you want to swap out a Treadmill for a spin bike -Do It! All you pay for is the delivery for the new equipment. Your contract will still be the same length. It does not reset. We rent equipment to because we hate seeing people from turning expensive fitness equipment into clothes racks. People get bored, that's just the way it is. So "Keep It Fresh" with FitDel and always look forward to your workout.

FAQs

After you complete your rental form you may immediately fill out the RDI (Required Delivery Information) form to schedule your delivery and installation. Delivery/Installation may be scheduled for as soon as 48hrs after having completed your rental form. Delivery times may be requested between 10am-4pm on weekdays. If you require delivery outside of normal delivery please contact us to arrange a Rush Delivery. Rush Delivery incurs an additional fee; typically double the delivery fee you see on the website.

Standard Delivery area is within 25 miles of 2601 McHale Court Ste 100 Austin Texas. Maximum Delivery is up to 100 miles. Additional mileage charge is $1/mile for each additional mile. Note: Delivery/Pickup fee covers both the delivery and the pickup.
Yes - the first piece is charged the full amount plus any additional mileage.($1/mile after first 25miles) Delivery/Pickup charge for additional pieces is discounted by 10% and are not charged for additional miles.

The equipment can go anywhere that the size of the equipment allows it to go. However, we do require that the equipment be installed in a climate controlled area. No outside patios, non air conditioned garages, etc.

The equipment will be professionally assembled and delivered to proper operating specifications.

The Required Delivery Information questions are evaluated to determine if you are able to accept delivery of the equipment that you requested.

We will attempt to contact you to schedule delivery. If you fail to complete the RDI and we have not been able to reach you for 10 days your contract will be canceled your initial payment will be refunded. You are welcome to try again later. Please keep in mind, we frequently have a waiting list for equipment. If we are unable to contact you within 10 days to schedule your delivery, you will lose your place in line and the next customer will get the equipment.

Yes - Keep it Fresh! You can change swap equipment for something different at any time. All you pay is the delivery/pickup fee. Your contact contract length remains unchanged and you will be charged the monthly rental price of the new piece of equipment moving forward.
There is no deposit charged for residential, Concierge or Event customers. Residential is defined as 3 or fewer unrelated people using the equipment on a monthly basis. Commercial accounts are charged a deposit. Commercial is defined as 4 or more unrelated people using the equipment on a monthly basis and all businesses. For commercial accounts, deposits are 1/3 of the total contract amount including delivery and tax.

Yes. Please contact us if you are interested in purchasing equipment either before, during or after your rental. We encourage you to “try it before you buy it”

An Early Termination Fee will be charged should the rental contract be ended early. The customer may pay the remainder of the contract value to complete the rental contract and avoid the Early Termination Fee.

Upon completion of the rental contract, you may contact us to schedule the pick up of the equipment. If termination of the rental is not requested, the rental contract automatically continues on a monthly basis until the customer chooses to end the rental and request equipment pick up. During the post-contract completion period, the early termination penalties no longer apply.

All service and repair issues will be dispatched by us and performed at your convenience by trained and qualified service technicians in your area.

Some machines require a periodic maintenance. This is much like routine service (oil change, etc.) on an automobile. For long term rental contracts, all scheduled maintenance will be dispatched by us and performed at your convenience by trained and qualified service technicians in your area.

All routine maintenance will be performed by FitDel at no cost to the customer. Any repair issues that should arise through proper use of the machine as it was intended, will be performed by us at no cost to the customer. If a machine should need repair, and the cause is determined to be improper use or a form of vandalism, the renter is subject to a charge for the cost of the parts/repair.
Equipment pickup can be requested via email service@fitdel.com, or by calling our local office at 512-657-6131.





FitDel Disclaimer

By using this website or any exercise equipment purchased or leased from May Fitness Enterprises, Inc. (“FitDel”), you assume any and all risk associated with your participation in any exercise or physical activities, and your use of any exercise equipment and you fully release and discharge FitDel from any and all injuries, claims or liabilities arising from your participation in any exercise or your use of any exercise equipment. 

You should consult your physician or other health care professional before starting any fitness program to determine if it is right for your needs. Do not start a fitness program if your physician or health care provider advises against it. In the event that (1) you are or might be pregnant, or (2) you now have, or have at any time had, asthma, any heart condition, any growth condition or any other serious medical condition, or (3) you have experienced chest pains or dizziness in the last month, we strongly advise you not to try any exercises or exercise machines without your doctor’s prior approval. Our website is not a medical facility and is not staffed by physicians.  No information contained in our website should be used to prevent, treat or diagnose medical conditions of any kind. This website offers general health, fitness, and nutritional information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this website. The use of any information provided on this website is solely at your own risk.

Information and materials regarding FitDel’s exercise equipment usage and sample exercises are provided for general information only and should not be treated as a substitute for professional supervision or advice. FitDel, our staff, partners and affiliates cannot be held responsible for any injuries which may occur as a result of these exercises or the use of FitDel’s exercise equipment. Do not undertake any exercise program, diet or treatment provided by FitDel, without professional or qualified medical supervision.

Any programs involving weights, intense workouts and/or any exercise equipment or apparatus may put strong physical demands on any child who is still growing, therefore you are advised that close supervision of any children engaging in exercises or use of any exercise equipment is obligatory. FitDel is not liable for the contents of any external internet sites listed or linked on our website, or for exercises that may be submitted and published on our forum or blog.

Developments in medical research may impact health, fitness and nutritional advice. No assurance can be given that the information or materials contained in this website will be up to date or include the most recent findings or developments with respect to any particular matter or material.

If you are in the United States and think you are having a medical or health emergency, call your health care professional, or 911, immediately.

Call 512-687-3161 we're here to help

FitDel Services: Events, Commercial, Residential fitness equipment rentals in Austin, San Antonio & Waco Texas.

Locally Owned & Operated Exclusively 5-Star Rated since 2013